Real Madrid Toddler 2024/2025 Home Mini Kit Customized Soccer Shirt - White

At Hygoshirts, we aim to provide a fast, reliable, and transparent shipping experience for all our customers worldwide.

Processing Time:

• All orders are processed within 1–2 business days after payment confirmation.

• Once your order is processed, you will receive a confirmation email with tracking information.

Delivery Time:

• United Kingdom: 5–7 business days

• United States: 7 – 10 business days

• International: 10 –14 business days (depending on destination)

Shipping Fees:

• Shipping is free worldwide. There are no hidden fees; all prices on the website include taxes.

Order Tracking:

• After your order ships, you will receive a tracking link by email to monitor your delivery.

Important Notes:

• Delivery times are estimates and are not guaranteed.

• Hygo Shirts is not responsible for delays caused by customs, courier services, or events outside our control.

• Once your order is handed over to the carrier, risk of loss passes to you.

Questions or Issues?
If you experience any issues with your shipment, please contact our support team via email at support@hygoshirts.com or live chat on our website.

At HygoShirts, we want you to love your new t-shirt. Because we offer both standard designs and custom-printed apparel, please review our policy below regarding returns and refunds.

1. Return Window

You have 60 days from the date of delivery to initiate a return request for eligible items.

2. Standard vs. Custom T-Shirts

• Standard T-Shirts: Can be returned within 60 days if they are in original, unworn, and unwashed condition.
• Custom T-Shirts: Because these items are printed specifically for you with your unique design or text, they are non-returnable and non-refundable unless the item arrives damaged, the print is defective, or we made an error in the customization.

3. Return Conditions

To be eligible for a return, your item must meet these criteria:

• Condition: Items must be unused, unworn, and unwashed.
• Packaging: Items must be in their original packaging with any original tags.
• Proof of Purchase: Your order number or receipt must be provided.

4. Shipping Costs & Fees

• Customer Responsibility: For standard returns (change of mind/size exchange), the customer is responsible for return shipping costs. Shipping costs are non-refundable.
• Restocking Fee: We do not charge any restocking fees.
• Damaged or Incorrect Items: If we sent the wrong shirt or if the print is defective, HygoShirts will cover all costs to replace the item or provide a full refund.

5. How to Initiate a Return

1. Email Us: Contact support@hygoshirts.com with your order number. For custom shirts that are damaged, please include a clear photo of the issue.
2. Mail Your Return: Send your package to our official return facility:

   HygoShirts Returns
   Unit 12, 63 Essex Road,, London, N1 2SF, United Kingdom
   

3. Tracking: We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

6. Refunds

• Inspection: Once we receive and inspect your shirt, we will notify you via email regarding your refund status.
• Timeline: Approved refunds are processed within 5 business days and applied back to your original payment method.

7. Contact Us

Email: support@hygoshirts.com
Business Address: Unit 12, 63 Essex Road,, London, N1 2SF, United Kingdom