Frequently Asked Questions

1. How long does it take to process my order?

All orders undergo a quality control check and are processed within 1–2 business days after payment confirmation. You will receive an automated confirmation email with tracking details once your order has been dispatched from our hub.

2. What are your shipping times and costs?

We are proud to offer Free Worldwide Shipping on all orders. As a UK-based retailer, our estimated delivery times are:

• United Kingdom: 2–5 Business Days

• Europe: 6–8 Business Days

• USA & Canada: 7–10 Business Days

• International: 10–14 Business Days

3. Will I have to pay customs or import duties?

No. At Hygoshirts, we provide a "Worry-Free" shopping experience. All customs duties, import taxes, and processing fees are included in the final price shown at checkout. We handle all international paperwork from our London office so you don't have to pay anything upon delivery.

4. Where is Hygoshirts based?

We are a professionally registered British entity. Our headquarters and primary logistics hub are located at: Unit 12, 63 Essex Road, London, N1 2SF, United Kingdom.

5. Are your products authentic?

Yes. Authenticity is our core value. All products sold on Hygoshirts.com are original, high-quality, and sourced through authorized channels. We have a zero-tolerance policy for replicas or counterfeit items.

6. How can I track my shipment?

Once your gear is dispatched, you will receive a tracking number via email. You can monitor your package's journey in real-time through our "Track Your Order" page or directly via the carrier's website (Royal Mail, DHL, USPS, etc.).

7. What is your Return & Refund policy?

• Returns: Eligible items (standard designs) can be returned within 60 days of delivery if they are unworn, unwashed, and in original packaging.

• Refunds: Once your return is inspected at our London facility, refunds are processed within 5 business days to your original payment method.

• Note: Custom-printed items are non-returnable unless defective.

8. How secure is my payment information?

Your security is our priority. All transactions are processed using 256-bit SSL encryption via Shopify Payments and PayPal. We are fully PCI-compliant, and your full credit card details are never stored on our servers.

9. Can I change or cancel my order?

To ensure fast delivery, we begin processing orders almost immediately. If you need to make a change, please email support@hygoshirts.com within 2 hours of placement. We will do our absolute best to intercept the order before it enters the fulfillment stage.

10. What should I do if my item arrives damaged?

In the rare event of a manufacturing defect or transit damage, please contact us immediately with a photo of the issue. We will arrange a free replacement or a full refund as part of our quality guarantee.

11. Do you offer bulk or team discounts?

Yes! If you are looking to outfit a local club or need a large volume of jerseys, please contact our corporate team at support@hygoshirts.com for a personalized quote.

12. How do I contact customer support?

Our London-based team is available to assist you:

• Email: support@hygoshirts.com

• Live Chat: Click the chat icon on our site for real-time assistance during UK business hours.