Frequently Asked Questions

1. How long does it take to process my order?

All orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

2. Do you offer worldwide shipping?

Yes! We ship worldwide. Delivery time varies by location:

• United Kingdom: 5–7 business days

• International: 6–9 business days

All orders are shipped for free, and prices include applicable taxes.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this to monitor your shipment until it reaches your address.

4. What is your return and refund policy?

• Returns: Items can be returned within 30 days of delivery if unused, unwashed, and in original packaging.

• Refunds: Once a return is approved, refunds will be processed within 5 business days to your original payment method.

For full details, please visit our [Return & Refund Policy] page.

5. Are your products authentic?

Yes! All products sold on Hygoshirts.com are original and high-quality. We do not sell replicas or counterfeit items.

6. How do I contact customer support?

You can reach us via:

• Email: support@hygoshirts.com

• Live Chat: Available on our website for instant support

7. Can I cancel or change my order?

Please review your order carefully before submission. Once an order is processed, we may not be able to cancel or change it. Contact our support team immediately if you need assistance — we’ll do our best to help.

8. Do your prices include taxes?

Yes, all listed prices on Hygoshirts.com include applicable taxes. There are no hidden fees.

9. How secure is my payment information?

All payments are processed securely via Shopify Payments and PayPal, with SSL encryption to protect your personal and financial information.

10. Can I provide feedback or product reviews?

Absolutely! Customer feedback helps us improve our products and services. Please ensure your reviews are accurate and respectful.