Return & Refund Policy
At HygoShirts, we want you to love your new t-shirt. Because we offer both standard designs and custom-printed apparel, please review our policy below regarding returns and refunds.
1. Return Window
You have 30 days from the date of delivery to initiate a return request for eligible items.
2. Standard vs. Custom T-Shirts
- Standard T-Shirts: Can be returned within 30 days if they are in original, unworn, and unwashed condition.
- Custom T-Shirts: Because these items are printed specifically for you with your unique design or text, they are non-returnable and non-refundable unless the item arrives damaged, the print is defective, or we made an error in the customization.
3. Return Conditions
To be eligible for a return, your item must meet these criteria:
- Condition: Items must be unused, unworn, and unwashed.
- Packaging: Items must be in their original packaging with any original tags.
- Proof of Purchase: Your order number or receipt must be provided.
4. Shipping Costs & Fees
- Customer Responsibility: For standard returns (change of mind/size exchange), the customer is responsible for return shipping costs. Shipping costs are non-refundable.
- Restocking Fee: We do not charge any restocking fees.
- Damaged or Incorrect Items: If we sent the wrong shirt or if the print is defective, HygoShirts will cover all costs to replace the item or provide a full refund.
5. How to Initiate a Return
- Email Us: Contact support@hygoshirts.com with your order number. For custom shirts that are damaged, please include a clear photo of the issue.
-
Mail Your Return: Send your package to our official return facility:
HygoShirts Returns
64 Bobbers Mill Road
Nottingham, England, NG7 5GZ
United Kingdom - Tracking: We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
6. Refunds
- Inspection: Once we receive and inspect your shirt, we will notify you via email regarding your refund status.
- Timeline: Approved refunds are processed within 5 business days and applied back to your original payment method.
7. Contact Us
Email: support@hygoshirts.com
Business Address: 64 Bobbers Mill Road, Nottingham, England, NG7 5GZ, United Kingdom