Refund policy

At Hygoshirts, we want you to be completely satisfied with your premium gear. Because we offer both elite standard designs and custom-printed apparel, please review our professional policy below regarding returns and refunds.

1. Return Window

You have 30 days from the date of delivery to initiate a return request for eligible items. This extended window is part of our commitment to customer satisfaction.

2. Standard vs. Custom Apparel

• Standard Items: May be returned within 30 days if they are in their original, unworn, and unwashed condition.

• Custom-Printed Items: Because these items are manufactured specifically for you with unique designs or text, they are non-returnable unless the item arrives damaged, the print is defective, or a fulfillment error was made by our team.

3. Return Conditions

To be eligible for a return, your item must meet the following professional criteria:

• Condition: Items must be unused, unworn, and unwashed.

• Packaging: Items must be in their original packaging with all original tags attached.

• Verification: A valid order number or digital receipt must be provided.

4. Shipping Costs & Fees

• Customer Responsibility: For standard returns (change of mind or size exchange), the customer is responsible for return shipping costs to our London hub. Shipping costs from the original purchase are non-refundable.

• Restocking Fees: We do not charge any restocking fees.

• Damaged or Incorrect Items: If we dispatched the incorrect item or if the print is defective, Hygoshirts will cover 100% of the costs to replace the item or provide a full refund.

5. How to Initiate a Return

1. Contact Support: Email support@hygoshirts.com with your order number. For defective custom items, please attach a clear photo of the issue.

2. Dispatch Your Return: Once authorized, please send your package to our official UK headquarters:

   Hygoshirts Returns Unit 12, 63 Essex Road London, N1 2SF United Kingdom

3. Secure Shipping: We strongly recommend using a trackable shipping service. Hygoshirts is not responsible for return packages lost in transit.

6. Refund Process

• Inspection: Upon receipt at our London facility, our quality control team will inspect the item and notify you of the approval or rejection of your refund.

• Timeline: Approved refunds are processed within 5 business days and credited back to your original payment method (Credit Card, PayPal, etc.).

7. Corporate Contact Information

For all inquiries regarding returns or your order status, please contact our London-based team:

• Email: support@hygoshirts.com

• Registered Office: Unit 12, 63 Essex Road, London, N1 2SF, United Kingdom