Shipping Info Return & Refund Info

Shipping Policy

Reliable, secure, and transparent delivery for athletic gear lovers across the globe.

📦 Free Shipping

🔒 No Hidden Fees

⚡ Zero Tax

FREE WORLDWIDE SHIPPING FROM THE US

At Hygoshirts, we are a premium sports retailer based in the UK. We provide our customers with exceptional value by offering Free Shipping on every order, departing from our main US fulfillment center and our global supporting warehouses.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services from our British hub to fans across the globe. We reach nearly every corner of the world to bring you the best in athletic gear.

WHERE WE SHIP FROM

To ensure the most efficient delivery times, we manage our logistics through strategically located centers. Your order will be dispatched from:

London, United Kingdom (Main Hub)
New York, USA

Most orders are dispatched directly from our warehouse to ensure the highest quality control before your jersey begins its journey.

SHIPPING COMPANIES WE USE

We partner with the world’s most reliable carriers to guarantee your gear arrives safely:

Royal Mail (Primary for all UK deliveries)
DHL Express, FedEx, & UPS (Global Priority)
USPS (For North American orders)
Aramex & Chronopost (For MENA & Africa)

CUSTOMS & IMPORT FEES (ALL INCLUDED)

We want your shopping experience to be completely worry-free. All customs duties, import taxes, and processing fees are included in our final price. You will not be asked to pay any additional fees upon delivery. We handle all international paperwork and costs so you can focus on the game.

PROCESSING & DISPATCH TIMES

Internal Processing: 1–2 business days.
Dispatch Schedule: Orders are processed Monday through Friday. Orders placed over the weekend will be dispatched on the following business day.

Shipping Time Estimates

Region	Estimated Delivery Time
United Kingdom	3–5 Business Days
Europe	10–15 Business Days
USA & Canada	8–15 Business Days
Middle East & Africa	10–15 Business Days
Asia & Australia	10–15 Business Days
Rest of the World	10–15 Business Days

*Note: These estimates do not include our 1–2 day internal processing and quality control time.

TRACKING INFORMATION

Every Hygoshirts order includes tracking. You will receive an automated email with your tracking number as soon as your package leaves our US center.

QUESTIONS OR NEED HELP?

Our US-based support team is here to help. If you have questions about your delivery, please reach out:

support@hygoshirts.com

Returns & Refunds Policy

At Hygoshirts, we want you to be completely satisfied with your premium gear. Please review our professional policy below regarding returns and refunds.

1. Return Window

You have 30 days from the date of delivery to initiate a return request for eligible items. This extended window is part of our commitment to customer satisfaction.

2. Standard vs. Custom Apparel

Standard Items: May be returned within 30 days if they are in their original, unworn, and unwashed condition.

Custom-Printed Items: Because these items are manufactured specifically for you with unique designs or text, they are non-returnable unless the item arrives damaged, the print is defective, or a fulfillment error was made by our team.

3. Return Conditions

To be eligible for a return, your item must meet the following professional criteria:

Condition: Items must be unused, unworn, and unwashed.
Packaging: Items must be in their original packaging with all original tags attached.
Verification: A valid order number or digital receipt must be provided.

4. Shipping Costs & Fees

Customer Responsibility: For standard returns (change of mind or size exchange), the customer is responsible for return shipping costs to our London hub. Shipping costs from the original purchase are non-refundable.

Restocking Fees: We do not charge any restocking fees.

Damaged or Incorrect Items: If we dispatched the incorrect item or if the print is defective, Hygoshirts will cover 100% of the costs to replace the item or provide a full refund.

5. How to Initiate a Return

Contact Support: Email support@hygoshirts.com with your order number. For defective custom items, please attach a clear photo of the issue.

Dispatch Your Return: Once authorized, please send your package to our official UK headquarters:

Hygoshirts Returns
Unit 12, 63 Essex Road
London, N1 2SF
United Kingdom 🇬🇧

Secure Shipping: We strongly recommend using a trackable shipping service. Hygoshirts is not responsible for return packages lost in transit.

6. Refund Process

Inspection: Upon receipt at our London facility, our quality control team will inspect the item and notify you of the approval or rejection of your refund.

Timeline: Approved refunds are processed within 5 business days and credited back to your original payment method (Credit Card, PayPal, etc.).